Privacy Policy
How eSimuss handles information when you browse our store, contact us, or complete a purchase.
Information we collect
We may receive contact, billing, delivery, device-compatibility, and order information that you provide. We also receive limited technical information such as browser type, device type, IP address, and pages visited for security, diagnostics, and site performance.
How information is used
We use information to provide products, process and support orders, deliver eSIM instructions, prevent fraud, respond to customer service requests, maintain the website, comply with law, and improve our services. We do not sell personal information.
Service providers
Payment information is handled by secure payment providers, including Intuit, under their own privacy and security practices. Hosting, analytics, delivery, and support providers receive only the information reasonably needed to perform their services.
Retention and choices
We retain order and support records only as long as reasonably required for operations, legal obligations, dispute resolution, and fraud prevention. You may request access, correction, or deletion of eligible personal information by contacting us.
Cookies and similar technology
The website may use essential browser storage and similar technology to remember shopping-bag choices, maintain security, measure site performance, and understand basic usage. Where consent is legally required for non-essential technology, we will request it before use.
Security and international processing
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. Service providers may process information in the United States or other locations where they operate, subject to their contractual and legal protections.
Your privacy requests
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of eligible personal information, or to object to certain processing. We may need to verify a request and may retain information where required by law.
Contact us
Questions can be sent to hello@esimuss.com or +1 (480) 482-9990. Our mailing address is 18140 W Hatcher Road, Waddell, AZ 85355, United States.